Oracle Order Management AMS Lead

Description

KSAP is seeking bright, diligent people to join our AMS organization as Solution Architects/Lead for Oracle Order Management CLOUD. Candidates should have a successful record of accomplishment working with Oracle Order management Applications and technology in a Functional role. Candidates must be detail-oriented, have strong communication and interpersonal skills, have deep knowledge in the Oracle Order Management, Pricing, Shipping, inventory and related modules, and have the ability to communicate with C-Level supply chain executives.  Candidates should have prior Oracle ERP Cloud / EBS implementation and/or support experience.

Responsibilities

• Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality
• Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
• Leading the collection of business requirements, analysis work and proposal for end-to-end solution when necessary to support client's initiative to simplify and standardize processes
• Able to take on a Team Lead role when required and guide the team on a day-to-day basis
• Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
• Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members.
• Able to lead and prepare all necessary reporting for SLA Governance and Statuses
• Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice. This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.
• Partake in the deliverable development of the AMS setup in KSAP.
• Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.

Requirements

• 4+ years of Oracle Cloud Order Management, Oracle Inventory, Oracle Pricing and Oracle Shipping
• A good honors Degree
• Have at least 3-5 years’ experience working with Oracle in the end user environment or consulting with good support & configuration experience (level 2 & 3).
• Some integration knowledge to other functional areas would be an added advantage.
• Good analytical thinking.
• Ability to engage stakeholders
• Takes ownership of problems and respond in a proactive manner where appropriate.
• Willing to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on client’s business workdays and office hours
• Willing to work on rotation basis to support any critical or high request after client's business office hours